Refund Policy
A legal disclaimer
The information below outlines the general refund policy for IQ-Ledger. It is provided for transparency and customer clarity. This policy is not intended as legal advice and may vary depending on individual service agreements. We recommend reviewing your engagement terms and contacting us directly with any questions.
Refund Policy
IQ-Ledger provides professional financial services including bookkeeping, payroll, financial reporting, and virtual CFO support. Due to the customized, time-based nature of these services, we do not offer refunds for completed or in-progress work.
We believe in transparent communication and high-quality delivery. If you're unsatisfied with a service, we encourage you to reach out so we can resolve the issue through revisions or adjustments whenever possible.
What’s Included in the Refund Policy
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Non-Refundable Services
Services such as bookkeeping, financial reporting, payroll processing, and CFO consulting are non-refundable once the work has begun or documents have been delivered. -
Deposits & Retainers
Any deposits or upfront payments made to reserve service time are non-refundable unless otherwise agreed upon in writing before the start date. -
Partial Refunds (Case-by-Case)
In rare cases where a project is canceled before work has begun, a partial refund may be issued at IQ-Ledger’s discretion, minus any administrative fees or time spent on setup. -
Free Consultations
Our initial consultation is free. There is no refund necessary or applicable to that appointment.
Client Responsibilities
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Clients are expected to:
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Provide all required financial information on time
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Review deliverables promptly and communicate any concerns
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Understand that delays or errors resulting from missing or inaccurate input are not eligible for refund consideration
Dispute Resolution
If you believe there has been a billing error or unsatisfactory service delivery, please contact us at [insert your support email] within 7 business days of receiving the service. We are committed to resolving issues quickly and fairly.